Better Business Bureaus has issued a joint warning to consumers about Wellness Laser Center & Med Spa located at 470 Olde Worthington Rd, Ste. 200, Westerville, OH, and 3401 Enterprise Pkwy, Ste 340 in Beachwood, Ohio.
"This company first came to the attention of BBB when consumers reported problems with the laser liposuction or 'lipolaser' services they had purchased from Wellness Laser Center" the BBB said in a news release.
"All of the consumers had purchased package deals through popular deal-of–the-day websites, and nearly all reported many unreturned phone calls and excessive delays (up to six months) in scheduling their pre-paid appointments."
The experiences reported by consumers once appointments were made were even worse.
A Twinsburg woman described her visit to Wellness Laser Center as “something out of a Saturday Night Live sketch” and a “nightmare.” According to her, the lipolaser services were performed by two young, inexperienced women who could not answer her questions and the location, an office building in Beachwood, had no signage or professional certifications posted, according to a news release from the BBB.
Wellness Laser Center & Med Spa also operates a location in Cleveland, Ohio.
A Chagrin Falls woman reported similar problems with her initial “consultation,” even though it was conducted by the owner herself, Martina Flemings. According to the consumer, Ms. Flemings was unprofessional, asked few questions herself, gave only short answers when asked, and seemed most interested in scheduling future lipolaser sessions, the bureau reported.
Since opening its file in 2011, BBB has contacted Wellness Laser Center and Med Spa several times regarding consumer complaints. Wellness Laser Center and Med Spa has a BBB rating of “F”, due to serious and unanswered customer complaints as well as a pattern of customer complaints.
BBB has referred this information to the Ohio Medical Board and Ohio Attorney General for further investigation.